1. Agreement
These Terms of Service ("Terms") govern your access to Lumora at asklumora.com and related services. Lumora is operated by Moritz Affolter, Lohngasse, Port BE, Switzerland ("Lumora," "we," "us," or "our").
By using Lumora, creating an account, or purchasing a paid feature, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use Lumora.
2. Eligibility
You must be at least 16 years old to use Lumora. If you are under the age at which you may enter a binding contract where you live, you may use Lumora only with the permission of a parent or legal guardian. You represent that the account information you provide is accurate and that you are legally permitted to use the service.
3. Cosmetic information, not medical advice
Lumora provides automated cosmetic skincare observations, routines, and product suggestions for general informational purposes. Lumora is not a medical device or healthcare provider and does not diagnose, prevent, monitor, predict, treat, or cure any disease or medical condition.
Results may be incomplete, inaccurate, or unsuitable for you. Do not use Lumora as a substitute for professional medical advice. Seek advice from a dermatologist or other qualified professional for persistent, painful, changing, severe, or otherwise concerning symptoms. In an emergency, contact local emergency services.
Patch-test new skincare products and follow manufacturer instructions. Stop using a product and seek appropriate advice if irritation or another adverse reaction occurs.
4. Accounts
Some features require an account. You are responsible for safeguarding your login credentials and for activity under your account. Notify us promptly at support@asklumora.com if you suspect unauthorized access.
You may not create accounts through automated means, impersonate another person, or use multiple or anonymous accounts to evade limits, payment obligations, or enforcement.
5. Photos and content you submit
You retain your rights in photos and other content you submit. You grant Lumora a limited, worldwide, non-exclusive licence to host, copy, transmit, and process that content only as reasonably necessary to provide, secure, and improve the requested service in accordance with the Privacy Policy.
You represent that:
- an uploaded photo depicts you;
- you have the necessary rights and permissions to upload it;
- it does not violate another person's privacy, intellectual-property, or other rights; and
- it is not illegal, sexually explicit, exploitative, or otherwise abusive.
Lumora saves scan photos only when you affirmatively choose to save them. Otherwise, Lumora deletes them as described in the Privacy Policy. Analysis results may be retained separately from the photo.
6. AI-generated results
Lumora uses artificial intelligence. Similar photos may produce different results, lighting and camera quality can affect an assessment, and outputs may contain errors. Scores are estimates, not objective measurements or professional conclusions. You are responsible for deciding whether and how to use the information provided.
7. Free scans and usage limits
Lumora may provide a limited number of free scans, currently described in the app as one Normal scan per seven-day period. Limits apply per person, account, device, session, or other reasonable anti-abuse identifier. Free access has no cash value, may not be transferred, and may be changed for future use. We will not retroactively charge for a scan presented as free.
8. Pro subscriptions
The price, currency, billing interval, trial information if any, and included features shown at checkout form part of your purchase. Different users may be shown different offers or prices as part of a transparent product test, but the price displayed and accepted at checkout is the price charged for that billing period.
Subscriptions renew automatically at the interval shown at checkout until cancelled. Before you subscribe, checkout must clearly display the recurring price, billing frequency, material limitations, and cancellation terms and obtain your express informed consent. You authorize Stripe and Lumora to charge the selected payment method for recurring fees and applicable taxes. We provide an electronic confirmation containing the material subscription terms.
You can cancel online through Settings → Manage subscription using a mechanism that is simple and reasonably as easy as subscribing. Cancellation stops future renewal; access ordinarily continues until the end of the paid billing period unless the checkout terms or mandatory law provide otherwise. Deleting the app or abandoning an account does not by itself cancel a subscription.
We may change future subscription prices by giving notice required by applicable law. A price change will not alter an already-paid billing period.
9. Scan credits
Scan credits are prepaid, limited-purpose units usable only for eligible Lumora scan features. The app will display the number of credits required before use. Credits:
- are not money, stored value, or cryptocurrency;
- cannot be transferred, resold, or redeemed for cash;
- may expire only if an expiry was clearly disclosed at purchase or is required by law; and
- are restored when Lumora confirms that a chargeable scan failed because of a service error, subject to anti-abuse controls.
10. Referrals and promotions
Referral rewards and promotions are governed by the terms shown with the offer. They may be limited by account, person, household, payment method, time, or number of rewards. Self-referrals, duplicate accounts, misleading promotion, automated distribution, and other manipulation are prohibited. We may withhold or reverse rewards obtained through error, fraud, abuse, refund, or chargeback.
11. Payments, taxes, and refunds
Payments are processed by Stripe. You agree to provide accurate billing information and comply with any Stripe terms presented during checkout. Prices may exclude taxes unless the checkout says otherwise.
Except where the checkout states otherwise, payments are non-refundable after the paid service or credits have been provided. However, nothing in these Terms limits a mandatory refund, cancellation, warranty, or withdrawal right under applicable consumer law. If a statutory withdrawal right applies, it remains available unless you have expressly requested immediate performance and lawfully acknowledged any resulting loss of that right. Contact support@asklumora.com for billing questions.
12. Acceptable use
You may not:
- use Lumora unlawfully or to harm, harass, exploit, or deceive anyone;
- upload another person's image without a valid legal basis and permission;
- use Lumora for medical diagnosis, clinical decision-making, emergencies, employment, insurance, credit, identity verification, or another high-impact decision;
- reverse engineer, scrape, copy, resell, overload, probe, or disrupt the service except where such restriction is prohibited by law;
- bypass security, subscription, credit, or scan limits;
- submit malware or attempt unauthorized access; or
- use Lumora or its output to build or train a competing model or database without written permission.
13. Lumora intellectual property
Lumora and its software, branding, interface, text, graphics, and other materials are owned by us or our licensors and are protected by law. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable right to use Lumora for its intended consumer purpose.
14. Product recommendations and external links
Product suggestions are informational and do not guarantee suitability, availability, price, authenticity, or results. Retailer links lead to third-party services governed by their own terms and policies. Unless Lumora clearly discloses otherwise next to a link, Lumora does not receive a commission from that recommendation.
15. Service availability and changes
We may maintain, update, add, remove, or discontinue features. We do not promise uninterrupted or error-free availability. Where a change materially reduces an already-paid service, we will provide the remedy required by applicable law.
16. Suspension and termination
You may stop using Lumora at any time and may delete your account through Settings. Subscription cancellation is separate and should be completed through the billing portal before account deletion.
We may suspend or terminate access where reasonably necessary to address a Terms violation, fraud, security risk, legal requirement, non-payment, or harm to Lumora or others. Where appropriate, we will provide notice and an opportunity to resolve the issue.
17. Disclaimers and liability
To the fullest extent permitted by law, Lumora is provided on an "as is" and "as available" basis. We do not warrant that AI results are accurate, complete, suitable, or capable of producing a particular skincare outcome.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for intent or gross negligence, personal injury caused by negligence where applicable, fraud, or mandatory consumer rights.
Subject to the previous paragraph, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. For paid services, Lumora's aggregate liability arising from the service will not exceed the amount you paid Lumora during the 12 months preceding the event giving rise to the claim. This limitation does not apply where prohibited by law.
18. Governing law and disputes
These Terms are governed by Swiss law, without regard to conflict-of-law rules. The courts at Lumora's registered office have jurisdiction, except that consumers may bring claims in any court available under mandatory consumer law. Because Lumora is offered primarily in the United States, nothing in this section deprives a US consumer of non-waivable federal or state consumer protections, including rules governing recurring subscriptions, privacy, truthful advertising, and data security.
Before filing a claim, please contact moritz@moritscls.com so we can try to resolve the matter informally.
19. Changes to these Terms
We may update these Terms for legal, security, or service reasons. The updated Terms will be posted with a revised date. If a material change affects an ongoing paid subscription, we will provide advance notice where required and explain available options.
20. General
If any provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer these Terms as part of a merger, acquisition, reorganization, or sale of the relevant business, subject to applicable law.
21. Contact
Moritz Affolter
Lohngasse, Port BE, Switzerland
Legal: moritz@moritscls.com
Support: support@asklumora.com